Purolator expects to process a record 54 million packages this holiday season, due to the continued surge in online commerce fueled by the COVID-19 pandemic.
The number of packages picked up and delivered in Canada will thus be up 10%, from November 1 to December 24, compared to the same period in 2020, according to the company.
To meet this expected increase, Purolator will triple the number of contactless Quick Stop kiosks for pickup and delivery, in addition to adding automated lockers and attempting to hire more than 2,400 new employees amid the backdrop of labor shortage. This is a desired 15% growth in the Purolator workforce.
“The demand for shipping and transportation services remains high as businesses work to restock to meet the demand of customers returning to stores, not to mention online shopping habits that emerged during the pandemic. maintain, ”Purolator President and CEO John Ferguson said in a statement Thursday.
Following Black Friday November 26 and Cyber Monday November 29, Purolator anticipates that eight million packages will pass through its hands, for an average of about 1.6 million pieces per day from November 29 to December 5. This is an expected increase of 9% from last year.
November 30 will be its busiest day of the year according to Purolator, when its teams will have to pick up and deliver 1.8 million packages, a 20% jump from 2020.
Also, from December 1 to 24, Purolator expects to process 26.3 million packages (+ 7%), and from December 18 to 24, 7.1 million packages will be in transition (+ 20%). .
For its part, Canada Post hired 4,000 additional seasonal employees in 2020 to limit delays. It is not yet clear what the organization’s plans are for this year.
On the FedEx and UPS side, plans are coming in the coming weeks.
According to a survey conducted by PwC Canada, 51% of Canadian shoppers think of their holiday shopping online.